public relations

Message Control and Social Media

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Back when Todd Carpenter was applying for the position of Social Media Manager at the National Association of REALTORS, I endorsed him with reservations. Those reservations had nothing to do with Todd, as he was (and is) perhaps the most qualified person to head up social media strategy for NAR.  When he got the position, … Read more

Dealing With Negative Comments That Are True

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One of the “risks” of having a company blog or company social media operation of any kind is that someone will come on your blog, your Facebook page, or whatever, and just trash you. Most of the advice on dealing with negativity is to “address it”. For example, here’s a post from MarketingProfsDaily on handling … Read more